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Please note: The website is operating as normal. Orders are being processed as quickly as possible.
The Electronic Cigarette Company is owned and operated by the UK Vapour Bands (UKVB) Group, official distributor of Wismec, Eleaf and Joyetech products in the UK. Our aim is to provide a wide range of high quality, innovative vaping products. We have a wide range of the latest electronic cigarettes, tanks, accessories and e-liquid. These are available in the UK through our dedicated e-commerce site and carefully selected resellers.
There are various ways to contact us, via social media, email, our live chat service or just give us a call.
Phone – 01254 269380
Yes, we have a different offer every week. These change on a Thursday so check our Offers page often.
Make sure you check out our Facebook as this is where we are likely to post any discount codes.
We have resellers across the country, call us on 01254 269380 to find your nearest stockist.
If you are interested in stocking UKVB vaping products, simply visit UK Vapour Brands Limited to find out about B2B wholesale opportunities.
TECC has a variety of delivery options, see our Delivery page for more information.
This will depend on the delivery option you have chosen, see our Delivery page for more information.
You can check the TECC delivery times on our Delivery page, if your parcel has not been received after 10 working days, or for international orders they request 25 working days before we can make a claim, then please email firstname.lastname@example.org
Simply call our Customer Service team on: 01254 269380
PayPal, Visa, Maestro and MasterCard. (AMEX not accepted)
UK Vapour Brands LTD
TECC deliver to all countries with the exception of those where e-cigarettes/e-liquid are restricted. If you are unsure about your country, email email@example.com or alternatively check with your local Customs & Import laws. For a list of restricted countries, see our Delivery page.
In a plain padded envelope, with a return address on the sticker.
Public Health England released a study that found vaping 95% safer than smoking. But we still cannot say this for sure. Scientific studies are still ongoing and the outlook is good.
We calculate you can save up to £3400 a year by making the switch to vaping. Visit our Save Money With E-cigarettes page to see how much, on average, you could save.
There is no passive 'smoking' as what you are inhaling and exhaling is vapour. The most recent studies have shown that the risk of passive vaping is very low.
TECC abides by a strict over 18 policy, by law we do not sell electronic cigarettes or any other vaping products to minors. You can see our Age Verification Policy here.
An e-cig is an electrical device that vapourises e-liquid into an inhalable form. It is an alternative way to obtain the nicotine your body is craving. Made from three component parts; a rechargeable battery, a tank and an e-cig coil, easy enough for any adult to use and make the switch to vaping.
The great thing about electronic cigarettes is the choice. Having such a wide range of e-cigs means you can mix and match and try new things until you find your ideal vaping set up.
This depends on a number of factors and personal preferences. Why not call our Customer Service team on 01254 269380 or speak to us on live chat, and we will be happy to guide you through your purchase.
Variable voltage gives another level to your vaping experience by allowing you to control the amount of voltage being provided to your coil. Variable voltage is a bit like a manual car, you need to adjust the voltage yourself depending on the resistance of your coil. When you change your coil for one of a different resistance, you will need to adjust the voltage again.
Much like variable voltage, variable wattage allows you to control the amount of power being provided to your atomizer head. Where variable voltage is a manual car, variable wattage is your automatic. Whatever wattage you set your device to, it will automatically adjust the voltage for you depending on the resistance of the coil installed. Preferred by many due to its ease of use.
Using specifically designed coils you are able to set a target temperature on your TC e-cig in Fahrenheit or Celsius. Your e-cig coil is rapidly heated to your selected temperature, and by continuously monitoring the change in coil resistance which is caused by temperature change, the power applied to the coil is varied to keep your temperature constant. Previously the lack of temperature control meant that coils could surpass their preferred heat limit and fire much hotter than is ideal, with VT vaping the risk of this is drastically reduced.
The ability to continue to vape your e-cig whilst it is on charge.
An e-cig with a box shape.
Using an e-cig with the ability to power coils below 1.0ohm resistance.
A mechanical mod is an e-cig in its most basic form. A battery tube, which you place a battery into. You press a switch which completes a circuit and provides power to your coil. Easy to set up, tricky to get right and not for beginners. You need to know your battery safety and ohms law so read up first.
We do not promote e-cigs as a stop smoking device. They are an alternative way to get the nicotine that your body is craving.
Please consult your Doctor or Midwife.
A coil contains the heating element that takes power from the battery and vapourises your e-liquid.
This depends on the type of coil used, the settings you are using and how often you vape. Coils are classed as a consumable item and as such come with a dead on arrival warranty. They will not last forever and normally within a week or two will need replacing. This time is drastically reduced if they are being vaped at high powers or temperatures.
To give people choice, some people want a higher resistance, others want nickel wire to use with a temperature control e-cigs. So much choice means versatility for vapers.
Less vapour production, constant flooding and gurgling and a slightly burnt taste are all symptoms that you need to change your e-cig coil.
A coil with a resistance that is below 1.0ohm. Generally, sub-ohm coils produce more heat meaning more vapour and flavour production.
This depends on your personal preference. Do you want a large tank that will only need filling once a day? Or something small and streamlined? Do you want to build your own coils, or just pop in a new one when needed? If you are struggling to pick a tank, call our Customer Service team on: 01254 269380 we are happy to help.
Once again, choice. Different sizes, styles, coil compatibilities and even colours.
Most e-cig tanks are cross-compatible. They come fitted with a 510 connection, which is an industry standard. If there is anything different it will be stated in the listing text of the specific tank. Sub-Ohm coils can only be powered by certain devices, so if you're making the move to Sub-Ohm, check your device is capable of powering coils below 1.0ohm
The warranty does not cover accidental damage, it only covers manufacturers faults. Call our Customer Service team on: 01254 269380 who will be able to help you choose a new one.
All of our e-liquids are safe to use in our tanks. We do not recommend using anyone else's e-liquid as we cannot guarantee the ingredients in them and therefore cannot warranty items with damage due to another company’s e-liquid.
A built in e-cig battery means that it is not removable from the device. The e-cig has the battery sealed inside it, great for easy charging and maintenance.
A battery that can be removed from your e-cig, meaning you can always have a spare charged with you. Just remember to be safe, see the Battery Safety Guide.
This depends on how much you vape, the settings used and the capacity of the battery.
Yes, no rechargeable battery will last forever. It has a charge cycle and once it's gone past that it can take longer to charge and won't hold that charge for as long. This is normally 300 charges, but this is only a general rule of thumb.
This depends on what you want from your battery. Browse our Batteries Section for all available.
There are 3 ingredients in our e-liquids; diluent, nicotine and flavour concentrate. All pharmaceutical grade UK produced and manufactured.
Nicotine, in its rawest form, is classed a poison. In our e-liquid it is so diluted it poses no real risk.
This is a difficult one to answer as each vaper is different. A general rule of thumb is if you are a new starter smoking 20 a day you should start around 1.8% (18mg/ml). If you start into sub-ohm vaping or variable voltage or wattage you might want to start lowering your nicotine strength. The best bet is to try a variety and see which suits you best.
Once again, this is personal preference. Some people will always stick to tobacco flavours so they have the complete sensation of smoking, others move away from tobacco flavours straight away. They go for some of the more exotic fruit or drink flavours. Browse our E-liquid Section for all available.
Yes, all our e-liquids are fully tested and backed by our Guarantee of E-liquid Excellence.
This depends on how much you vape and what settings you are using. Generally, a 10ml bottle of e-liquid will last a standard vaper 3 to 5 days.
Each range of e-liquid has its own unique set of strengths, flavours and diluent ratios. Great for vapers who like to change their e-liquid often. See our E-liquid Section to pick your new favourite.
These are essentially different ways to express the same thing. See our E-liquid Page for more information about each brand.
Each range of e-liquid available from The Electronic Cigarette Company has a PG:VG ratio designed to provide the best vaping experience and proportions of flavour concentration, vapour production and throat hit. We could list them all here, but some ranges even offer ratios tailored per flavour! We suggest visiting the various e-liquid brand categories, or browsing for your favourite flavour to find out more!
Check your charger isn't damaged. Ensure you are using a designated e-cig plug adaptor or correct USB cable. Check to see if there is any external damage to the battery and make sure the charging points are clean and free of e-liquid.
This is normally caused by drawing on the tank too hard. By doing this you will draw too much e-liquid into the coil that cannot be vapourised quickly enough, so it will just leave the tank. Take a slow steady draw between 3 and 5 seconds long to prevent this. Leaking tanks can also be a symptom of the coil reaching the end of its natural life, ensure this is replaced and primed then try again.
Check that your settings are optimum for the coil installed, ensure your coil hasn’t reached the end of its natural life, if it has, replace it. Make sure your battery is fully charged and take a slow steady draw. Still not getting any vapour? Call our Customer Service team on: 01254 269380 who are happy to help.
This is either because you have the settings on your e-cig too high for the coil installed, or your coil needs replacing. Change your coil for a new one, turn your settings down and, after priming the coil properly, try again.
This is your coil flooding. Don't draw too hard, change your coil if it has been in for a considerable length of time and don't overfill your tank.
A lot of the time this is not actually e-liquid but condensation. This can build up inside the mouthpiece, just give inside a wipe with some paper towel. If your coil is spitting and you are actually getting e-liquid up through the mouthpiece, try turning your settings down to power less heat through the coil.
Your coil is receiving power from a battery, it is working hard to vapourise your e-liquid. It will get warm and what some would class as hot, especially if you are vaping it continuously. If you notice the coil getting warm just put it to one side to cool for a moment before vaping again.
Ensure the contacts on your charger are clean, make sure there is no e-liquid on any parts of the charger. Still having problems? Our chargers all come with a 12 month warranty against manufacturers faults. Email our Customer Service team: firstname.lastname@example.org
Your battery will get warm when charging and with constant use. It should never be too hot to touch. If this happens, place it to one side to cool down and call our Customer Service team on 01254 269380 for advice.
This depends on what you prefer and also what coil is installed. Ensure you have read your user manual for the device and if you are still struggling, speak to our helpful Customer Service advisors on 01254 269380.