Standard shipping on all UK orders over £15 – FREE Standard shipping on all UK orders under £15 - £1.99 Pre-12 Noon Next working day delivery - £6.99
What delivery options do I have?
All standard orders are shipped as soon as possible by our warehouse. Delivery times will vary dependent on location. Please allow 1-3 working days for delivery. Parcels may be delivered on any day, including weekends and Bank Holidays.
Pre-12 Noon Next working day delivery
Orders placed by 3pm Monday – Thursday will be shipped for guaranteed delivery on the next working day by 12 noon. Orders placed by 3pm Friday will be shipped for guaranteed delivery on Saturday (note this cannot be guaranteed before 12 noon) Orders placed after 3pm Friday up to Sunday will be shipped for guaranteed delivery by 12 noon on Tuesday
There are no collections or deliveries on public holidays for pre-12 next working day, so adjustments to the above schedules will apply
Please note the timed next day service is not available in Northern Ireland, the Channel Islands, the Isle of Man, Isle of Wight and Scotland.
I'm a Vape Plus member, what delivery do I get?
If you are a Vape Plus member, you will receive free UK standard shipping on all orders regardless of the basket value.
Who are your delivery partners?
We use Evri standard service for most of our UK orders, unless you select Pre-12 Next working day delivery, in which case your order will be shipped via DPD. With Evri it is possible at the point of placing the order to select to deliver to one of 5400 ParcelShops rather than delivery to your home address.
Where can I check my order details and tracking information?
By logging in to your The Electronic Cigarette Company account you can view your order history and find tracking details for your order. You will also receive email communication at various points after placing your order to confirm progress.
What communications will I receive about my order?
When you place and pay for an order with The Electronic Cigarette Company, you will receive the following communications by email to update on the progress of your order:
Order confirmation This will confirm the details of your order. If there is anything incorrect, please contact us as soon as possible so that we can make any changes you require. Contact us information can be found here.
Carrier received order This will advise that your order has been received at the main Evri or DPD hub ready to be forwarded to the local depot and on to the final courier/ delivery vehicle.
What if there is a problem with my order when I receive it?
If you have a problem with any item purchased from us, initially please contact our team, we have numerous ways that you can do this;
Items no longer wanted or required can be returned back to us within 14 days of receipt, providing they are un-used and can be returned in their original packaging. When returning such items, please obtain proof of postage as we cannot be held liable for items that do not arrive back here. Please ensure that your details are included when returning any items. Our address for return is;
The Old Fire Station Manchester Road Accrington Lancashire BB5 2BH
Once an item is received into our warehouse, we will contact you to confirm its arrival.
EVRI DELIVERY FAQs
Can I divert my Evri order once it has shipped?
Yes you can and you don’t need to set a Evri account up to divert. If you have selected home delivery, you can use the regular Evri website and divert to a safe place / neighbour.
Can I advise the Evri courier to leave my parcel in a safe place?
Simply use the regular Evri website and divert to a safe place / neighbour
Why should I send my delivery to a Evri ParcelShop?
You may prefer to have your order delivered to a ParcelShop if this is more convenient for you based on your location or opening hours. If you do collect from a ParcelShop, please ensure that you take suitable identification with you in the form of a passport, driving license, bank card or other accepted proof of ID.
Once Evri receive your parcel into their network, they will confirm the tracking details.
What should I expect once my parcel is with a local courier?
Once the local Evri Courier receives the parcel you will receive confirmation of a 2-hour delivery window. Again, you can divert the parcel if necessary to a ParcelShop
What confirmation will I get once Evri has delivered my parcel?
Once the parcel has been successfully delivered you will receive confirmation of where the parcel has been left, along with a photo as proof of delivery
What happens if I choose Evri ParcelShop?
If you select to have your parcel delivered to a ParcelShop either when you place the order, or once the parcel has shipped, then you will receive email updates to confirm when the parcel is available to be collected from the selected Parcel Shop, where you will need to confirm your identity.
What if my Evri parcel has not arrived?
All Evri parcels will come with a tracking number enabling you to track your parcel at any time. If you have any issue after 72 hours please get in touch with our customer service team on 01254 269380, email [email protected] or contact us on Live chat. Deliveries to Northern Ireland and remote parts of the UK may take longer, including; Scottish Lowlands, Scottish Highlands & Islands, Guernsey, Isle of Man and the Isles of Scilly.
DPD DELIVERY FAQS
What if my DPD parcel has not arrived?
All DPD parcels will come with a tracking number enabling you to track your parcel at any time. If your parcel does not arrive according to the advised time, dependent on the time you placed your order, please get in touch with our customer service team on 01254 269380, email [email protected] or contact us on Live Chat.
You must be eighteen (18) years of age to purchase our products.
The Electronic Cigarette Company will not sell products to minors. The Electronic Cigarette Company reserves the right to cancel any sales transaction based on its sole discretion where it reasonably believes the purchaser is purchasing products on behalf of a minor. For more information please visit our age verification policy.