5 Stars Rated Excellent

Over 9,000 TrustPilot reviews

Established Since 2008

The UK's 1st e-cigarette Company

Free UK Delivery

On all orders over £15

E-liquid Subscriptions

From £2.08 per bottle!


Delivery & Returns

Delivery costs and times

FREE UK Mainland delivery when you spend over £15.00

The Electronic Cigarette Company uses Hermes to ship out small parcels, however if your order exceeds £300 we may contact you regarding the use of a designated courier service.

  • Hermes Standard (24/48 Hours Delivery) £1.99
  • DPD Next Working Day Delivery (pre noon) £6.99 - This is only available on orders placed before 2.00pm Monday to Friday (excludes Bank Holidays). Some parcels may be delivered on a Saturday but this cannot be guaranteed. This service is not available in Northern Ireland, Guernsey, Jersy or the Isle of Man.

Delivery not arrived

All Hermes parcels will come with a tracking number enabling you to track your parcel at any time. If you have any issue after 48 hours please get in touch with our customer service team on 01254 269380.

Deliveries to Northern Ireland and remote parts of the UK may take longer, including; Scottish Lowlands, Scottish Highlands & Islands, Guernsey, Isle of Man and the Isles of Sciily.

Delivery restrictions

Please note that due to country specific regulations and/or excessive shipping charges and/or excessive tax charges we no longer ship outside of the United Kingdom. Jersey, Guernsey and the Isle of Man are not affected.


The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within 7 working days of delivery confirming in writing via email to Sender Email, if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.

Where a claim of defect or damage is made the Goods shall be returned by the Buyer to the Seller. The Buyer shall be entitled to a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective.

Goods must be returned by the Buyer at the Buyer's expense and should be sent via recorded delivery and adequately insured during the return journey. The Buyer has a statutory duty to take reasonable care of the items. The Buyer will receive a refund of all monies paid for the Goods (including delivery charges, if any). If the Buyer fails to return the Goods following cancellation, the Seller shall be entitled to deduct the cost of recovering the Goods from the Buyer.

Goods to be returned must clearly show the invoice/order number obtained from the Seller on the package.

Where returned Goods are found to be damaged due to the Buyer's fault the Buyer will be liable for the cost of remedying such damage.

For further information on next day deliveries in Scotland, please read the DPD information sheet.

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