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Standard shipping on all UK orders over £15 – FREE
Standard shipping on all UK orders under £15 - £1.99
Pre-12 Noon Next working day delivery - £6.99

Items no longer wanted or required can be returned back to us within 14 days of receipt, providing they are un-used and can be returned in their original packaging. When returning such items, please obtain proof of postage as we cannot be held liable for items that do not arrive back here. Please ensure that your details are included when returning any items. Our address for return is;

The Old Fire Station
Manchester Road
Accrington
Lancashire
BB5 2BH

Once an item is received into our warehouse, we will contact you to confirm its arrival.

Check your charger isn't damaged. Ensure you are using a designated e-cig plug adaptor or correct USB cable. Check to see if there is any external damage to the battery and make sure the charging points are clean and free of e-liquid.

This is normally caused by drawing on the tank too hard. By doing this you will draw too much e-liquid into the coil that cannot be vapourised quickly enough, so it will just leave the tank. Take a slow steady draw between 3 and 5 seconds long to prevent this. Leaking tanks can also be a symptom of the coil reaching the end of its natural life, ensure this is replaced and primed then try again.

Check that your settings are optimum for the coil installed, ensure your coil hasn’t reached the end of its natural life, if it has, replace it. Make sure your battery is fully charged and take a slow steady draw. Still not getting any vapour? Call our Customer Service team on: 01254 269380 who are happy to help.

This is either because you have the settings on your e-cig too high for the coil installed, or your coil needs replacing. Change your coil for a new one, turn your settings down and, after priming the coil properly, try again.

This is your coil flooding. Don't draw too hard, change your coil if it has been in for a considerable length of time and don't overfill your tank.

A lot of the time this is not actually e-liquid but condensation. This can build up inside the mouthpiece, just give inside a wipe with some paper towel. If your coil is spitting and you are actually getting e-liquid up through the mouthpiece, try turning your settings down to power less heat through the coil.

Your coil is receiving power from a battery, it is working hard to vapourise your e-liquid. It will get warm and what some would class as hot, especially if you are vaping it continuously. If you notice the coil getting warm just put it to one side to cool for a moment before vaping again.

Ensure the contacts on your charger are clean, make sure there is no e-liquid on any parts of the charger. Still having problems? Our chargers all come with a 12 month warranty against manufacturers faults. Email our Customer Service team: [email protected]

Your battery will get warm when charging and with constant use. It should never be too hot to touch. If this happens, place it to one side to cool down and call our Customer Service team on 01254 269380 for advice.

This depends on what you prefer and also what coil is installed. Ensure you have read your user manual for the device and if you are still struggling, speak to our helpful Customer Service advisors on 01254 269380.