About Us - The UK's 1st Electronic Cigarette Company
Welcome to The Electronic Cigarette Company
The Electronic Cigarette Company is fittingly often abbreviated to TECC; we like to keep things simple and efficient. From our friendly customer service team that is ready to help with any query you may have to our comprehensive range of products, we aim to provide a stress-free and enjoyable shopping experience.
While you are here, why not take a look at who we are, and why we have been successfully serving vapers of all experience levels, from beginners to vaping veterans?
There from the Start
Based in East Lancashire, we are proud to be one of the very first online stores to have supplied e-cigarettes. The Electronic Cigarette Company was founded in 2008 just as the world of e-cigs was evolving. We began life as a simple online seller on eBay, before quickly progressing to a fully fledged website with its own office building and warehouse team. Over the years we gained the trust of vapers not just in the UK, but all over the world as well, with customers as far away as Australia and Japan. We now reside in a stunning, grade II listed old fire station building, which has been lovingly restored and modernised to house our ever-growing team.
We also have a shop at our head office, where customers can visit to purchase all they might need for vaping. Come visit us at The Old Fire Station, 2A Manchester Road, Accrington, BB5 5QP. Shop opening hours are Mon-Sat 9am - 5pm.
We launched the first ever pen style e-cigs with the help of our partner Joyetech, which did away with the old atomized cartridge systems and revolutionised the way people vaped. But we didn't stop there; we were also one of the very first vaping companies to release a 'mech mod' called the screwdriver, which helped to pave the way forward for mods in general. As the industry continued to evolve, The Electronic Cigarette Company has moved along with it, and with over a decade of experience, we are proud to be established as one of the UK’s most prominent electronic cigarette companies, providing information and support to the vaping community as well as supplying the latest and greatest high quality products from the best brands around.
We are also a founding member of the IBVTA. Being the UK's leading trade association for the independent vape sector, The IBVTA Provides support for these businesses, giving them a voice with government bodies, regulators, enforcement agencies and many other interested parties. We're proud to lend our expertise to an organisation that consistently fights for vaping voices to be heard.
Trusted Vape Partnerships
We also have a number of extended partners, from Aspire, VOOPOO, RELX, GeekVape, JUUL, Vuse, Vampire Vape and much more to ensure all of our customers receive the latest, highest quality, genuine products that are in stock ready for when you need them, whenever that may be!
It is these strong vaping partnerships that should give you the ultimate confidence when shopping with us. When coupled with our outstanding customer service, shipping times and aftercare, we believe that we offer the most comprehensive online shopping experience in vaping.
So sit back, take a vape and have a look at what we have to offer!
Why Buy From The Electronic Cigarette Company
The Best of the Best
We stock a huge range of e-cigs from brands that we believe to be the best of the best. From easy to use starter kits to more advanced and technical devices, there is sure to be an e-cig to suit your needs. We also produce our very own range of e-liquids, made to an incredibly high standard in our bespoke e-liquid manufacturing facility.
By choosing to buy from us, you will always receive the highest quality vaping products and e-liquid. Our experience has given us a unique insight into the industry that few can claim, and we use this everyday to continually source the next big thing for our customers.
Outstanding Customer Service
Our aim is still the same as day one – to provide reliable, friendly and knowledgeable customer service with speedy product delivery.
We are one of the few vaping companies to offer a full suite of customer service options, and can be contacted by phone, email, Whatsapp or live chat via our website.
Rated Excellent On Trustpilot
We are proud to be rated as one of the top 10 online vape stores in Trustpilot, and consistently focus on delivering nothing but the very best service to our customers, from making a purchase, all the way through to providing full product support when needed. With thousands of reviews gathered so far, we believe that our dedication to our customers helps those who are new to The Electronic Cigarette Company feel at ease, knowing that we will be there to help no matter the query.
Most Competitive Pricing
We are committed to offering our customers the very best prices on products, and aim to be the competitive vape supplier in the UK. We operate a coil price promise and e-liquid price match, which will give you DOUBLE the difference back if you manage to find your vape coils or e-liquid cheaper elsewhere in the UK!
Meet The Team
Rick - Web Manager
Rick joined the team back in 2014, and loves trying out all the latest vape kits and e-liquids. Looking after the website, he can usually be found writing content, blogs or conducting some business research. He loves spending time gaming and is also a huge Iron Maiden fan!
Georgia - Senior Graphic Designer
Georgia joined us in 2016, and is the one who gets all of our website and printed communications looking awesome. See the graphics on this page? Yep that’s all Georgia! The same goes for pretty much any graphic on our website. She also loves going on walks with her French bulldog!
Greg - E-commerce & Marketing Co-ordinator
Greg graced us all with his presence in 2020, and makes sure that our website has great up to date content, in addition to talking with our various marketing partners to cook up some exciting events for our customers! We may be based in Accrington, but it’s all about Blackburn Rovers for Greg.
Gemma - Senior E-commerce Coordinator
Gemma has been with us since 2012, and is one of the most experienced members of staff on our team. Gemma keeps the site running by putting product listings up as well as any weekly reductions/events. It’s fair to say she’s a bit of a technical wiz when it comes to our website! Is also a self-professed Jeramiah Ferrari fangirl.
Mick - Customer Service Supervisor
Mick originally joined us back in 2018 in our wholesale department, but has since settled in our customer service team. His happy personality and helpful advice always leaves our customers with a smile, and he can also be seen on live chat helping anyone who needs it. He’s a proper family man who also loves F1 and supports Blackburn Rovers.
Imran - Customer Service Advisor
Imran landed in our team back in 2015, and loves chatting with our customers. If you’ve ever placed an order with us over the phone, then the chances are you have spoken to Imran at some point! He’s a huge football fan, and loves his Manchester United.
Joe - Warehouse Manager
Joe holds the honour of being our longest ever serving member of staff. Yes that’s right, Joe has been with us since day 1 back in 2008, and it’s fair to say he knows the business inside out. Who better then to head up our warehouse operation and make sure our customers get their items on time? A lover of sport, especially Man United!
Colin - Warehouse Supervisor
Colin is another long-standing member of our team, joining in 2010. He makes sure the day to day running is like clockwork, and also checks off orders before being packed to make sure there are no mistakes made! Colin loves tattoos, rock and metal music, attending live concerts whenever he is able to.
Rob - Purchasing Assistant
Rob joined us in 2015, and has a pretty important task; stock ordering! It’s thanks to Rob that we’re able to offer our customers the very best products at the best prices. If you see a new product landing on the site, the chances are Rob is the one who ordered it. A sport fanatic, he’s always watching F1 and supports his Barnsley football team.