About Us - The UK's 1st Electronic Cigarette Company
Welcome to The Electronic Cigarette Company
The Electronic Cigarette Company is fittingly often abbreviated to TECC; we like to keep things simple and efficient. From our friendly customer service team that is ready to help with any query you may have to our comprehensive range of products, we aim to provide a stress-free and enjoyable shopping experience.
While you are here, why not take a look at who we are, and why we have been successfully serving vapers of all experience levels, from beginners to vaping veterans?
There from the Start
Based in East Lancashire, we are proud to be one of the very first online stores to have supplied e-cigarettes. The Electronic Cigarette Company was founded in 2008 just as the world of e-cigs was evolving. We began life as a simple online seller on eBay, before quickly progressing to a fully fledged website with its own office building and warehouse team. Over the years we gained the trust of vapers not just in the UK, but all over the world as well, with customers as far away as Australia and Japan. We now reside in a stunning, grade II listed old fire station building, which has been lovingly restored and modernised to house our ever-growing team. We also have a shop at our head office, where customers can visit to purchase all they might need for vaping. Come visit us at The Old Fire Station, 2A Manchester Road, Accrington, BB5 5QP. Shop opening hours are Mon-Sat 9am - 5pm.
We launched the first ever pen style e-cigs with the help of our partner Joyetech, which did away with the old atomized cartridge systems and revolutionised the way people vaped. But we didn't stop there; we were also one of the very first vaping companies to release a 'mech mod' called the screwdriver, which helped to pave the way forward for mods in general. As the industry continued to evolve, The Electronic Cigarette Company has moved along with it, and with over a decade of experience, we are proud to be established as one of the UK’s most prominent electronic cigarette companies, providing information and support to the vaping community as well as supplying the latest and greatest high quality products from the best brands around.
We are also a founding member of the IBVTA. Being the UK's leading trade association for the independent vape sector, The IBVTA Provides support for these businesses, giving them a voice with government bodies, regulators, enforcement agencies and many other interested parties. We're proud to lend our expertise to an organisation that consistently fights for vaping voices to be heard.
Trusted Vape Partnerships
We also have a number of extended partners, from Aspire, VOOPOO, Elf bar, GeekVape, JUUL, Vuse, Vampire Vape and much more to ensure all of our customers receive the latest, highest quality, genuine products that are in stock ready for when you need them, whenever that may be!
It is these strong vaping partnerships that should give you the ultimate confidence when shopping with us. When coupled with our outstanding customer service, shipping times and aftercare, we believe that we offer the most comprehensive online shopping experience in vaping.
So sit back, take a vape and have a look at what we have to offer!
Why Buy From The Electronic Cigarette Company
The Best of the Best
We stock a huge range of e-cigs from brands that we believe to be the best of the best. From easy to use starter kits to more advanced and technical devices, there is sure to be an e-cig to suit your needs. We also produce our very own range of e-liquids in our bespoke e-liquid manufacturing facility.
By choosing to buy from us, you will always receive the highest quality vaping products and e-liquid. Our experience has given us a unique insight into the industry, and we use this everyday to constantly source the next big thing for our customers.
Outstanding Customer Service
Our aim is still the same as day one – to provide reliable, friendly and knowledgeable customer service with speedy product delivery.
We are one of the few vaping companies to offer a full suite of customer service options, and can be contacted by phone, email, Whatsapp or live chat via our website.
Rated Excellent On Trustpilot
We are proud to be rated as one of the top 10 online vape stores in Trustpilot, and consistently focus on delivering nothing but the very best service to our customers, from making a purchase, all the way through to providing full product support when needed. With thousands of reviews gathered so far, we believe that our dedication to our customers helps those who are new to The Electronic Cigarette Company feel at ease, knowing that we will be there to help no matter the query.
Most Competitive Pricing
We are committed to offering our customers the very best prices on products, and aim to be the competitive vape supplier in the UK. We operate a coil price promise and e-liquid price match, which will give you DOUBLE the difference back if you manage to find your vape coils or e-liquid cheaper elsewhere in the UK!
Meet The Team
Marcus joined our business as CEO in 2019. Before his appointment, Marcus spent the previous 7 years with the FTSE 250 personal care company, PZ Cussons, leading their UK, ROI and German business. Marcus is also the Chairman of the IBVTA, the UK’s leading independent vape association. Born in Manchester and having worked across a number of sectors and businesses. A family man, with a passion for sport and personal health & fitness, he was once even a personal trainer!
As Technical Director, Liam takes overall responsibility for all technical areas of our activities, particularly product development with the TECC brand. He has been working in the vape industry since 2011, and has a varied career in engineering and scientific research and development. He has contributed widely to work in product standards with BSI, CEN and ISO, and has acted in an advisory capacity, as well as providing technical content, for several published national and international standards. He also serves as the Engagement & Stewardship Lead of the IBVTA Steering Committee.
Rick joined the business in 2014. Having worked as Customer Service Manager for 3 years, he has since been promoted to E-commerce Manager, overseeing SEO, blogs and weekly customer communications. An experienced vaper for over 10 years, he is passionate about writing site content and blogs in support of the industry he loves. He has formed connections with major brands like Innokin, SMOK, VOOPOO and many more. He loves spending time gaming and is also a huge Iron Maiden fan!
Joe is our Warehouse Manger and has worked with us since the beginning in 2008! He has unrivalled experience in managing our warehouse team, making sure all orders are shipped out on time, and has regular discussions with our couriers to keep things on track. He is also an experienced vaper, and has given lots of product feedback over the years to help us choose only the best e cigs for our customers. A lover of sport, especially Man United!
Customer Service Supervisor
Mick originally joined the team in 2018 as a wholesale account manager, but has since been promoted to Customer Service Supervisor. He is responsible for making sure our emails, live chats and general customer interactions go smoothly each day. He has a lot of experience working with the public, which he skilfully uses to help our customers no matter what they may need. He’s a proper family man who also loves F1 and supports Blackburn Rovers.
Senior Graphic Designer
Georgia joined the team in 2016, and is responsible for all of our website and printed communications. She has years of experience with all things graphic design, and even created the company brand guidelines from the ground up. From our printed product updates to the weekly newsletters, Georgia is our Senior Graphic Designer and a highly valued member of our team. In her spare time, she enjoys going out for walks with her French Bulldog, and of course, photography.
E-comm & Marketing Executive
Greg entered the vaping industry in 2020 after graduating from university. Since then, he has worked in both wholesale and e-commerce departments gaining a wide product knowledge over a short period of time. Greg writes most of the content for the site including blogs and product listings. He also works closely with Georgia our Senior Graphic Designer to create newsletters and printed materials such as our product update brochures. Additionally, Greg manages our marketing clients and works with a number of leading brands to plan exciting events for our customers!