Our Coil Price Promise
Coil Price Promise
At The Electronic Cigarette Company (TECC) we are committed to offering the best value coils online in the United Kingdom. Our price match states that if you find the same product at a lower price within 28 days of purchase, we will happily match it, by giving you a credit on your account for double the difference.
How to claim your coil price promise
If you do happen to find one of our coils at a lower price and prove that it meets the criteria shown below, please contact our customer service team either by emailing firstname.lastname@example.org, calling 01254 269380 or chatting with an advisor on live chat.
Please have the following information available as we will need to ask a few questions to verify your claim:
1. The full name of the product with resistance.
2. The competitors’ website address and how to find it (if emailing please include the url/link) and the price.
If we confirm that the product is being offered at a lower retail price and meets the price match criteria, then we will match that price.
NB: Where we honour the price, the difference will be returned in the form of a credit added to your account. This can be used on against any future purchase from the The Electronic Cigarette Company website.
Terms and Conditions
The comparison needs to meet the following:
- Price promise will only apply against a single purchase, multipack or bulk purchase options are excluded.
- Price promise will only apply to a competitors normal non discounted retail price.
- The matched price must have been valid on day of the original purchase from TECC.
- The product is identical to the one we sell (brand, material, resistance etc).
- The competitor must be based in the UK, selling direct to consumers and not a wholesaler.
- The coils matched must be available and in stock.
- The online price promise excludes retailers such as Amazon and eBay sellers, resellers, any type of auction sites, factory outlets and liquidation sales.
- The online price promise excludes site affiliations, cashback, voucher/discount codes, gift cards, free gifts, giveaways, competitions etc.
- The online price promise excludes any online offers from The Electronic Cigarette Company post the date of purchase.
- The online price promise excludes JUUL pods.
- The Electronic Cigarette Company’s decision will be final on the price promise.
- The Electronic Cigarette Company reserves the right to withdraw our price promise offer at any time.
- These terms and conditions do not affect your statutory rights.