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E-cigarette Product Warranty & Safety Information


The batteries and tanks contained in each kit have a 28-day parts warranty. The chargers have a 12-month warranty, which covers the component parts; this does not cover damaged wiring or improper use. Coils are sold as a single use disposable item and are covered by our DOA (dead on arrival) warranty. This means, that from date of receipt the buyer has 48 hours to ensure the goods are in good working order and report any faults.

If any parts are found to be faulty within this time please contact our Customer Service team (info@theelectroniccigarette.co.uk) and we will arrange for a replacement. We may require the goods to be returned for further investigation. 

Product Care

Users should store and handle these items with special care. We advise electronic cigarette users not to store their e-cigarettes with metallic, magnetized or electronic transmitting devices such as keys or mobile phones, therefore extending the lifespan of functional use.

Purchasers should be aware that our electronic cigarette batteries and atomizers, although made to the highest quality, are functional devices, which will fail and degrade over a period of time dependent on usage. For further information relating specifically to the safe handling and storage of lithium ion batteries please see our battery safety guide