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UK Vapour Brands Limited (UKVB)

We’re here to help - call Mon-Fri 8:30am-5.30pm: 01254 269380

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  • Why
    TECC
  • UK Designed
    Electronic Cigarettes
  •  
  • Over 400,000
    E Cig Products Sold
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  • FREE Delivery
    on orders over £50
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  • 28 Day
    Product Warranty
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FAQs

COMPANY INFORMATION

Who is The Electronic Cigarette Company?

The Electronic Cigarette Company (TECC) was established in 2008 and is operated by the UK’s leading multi-brand distributor, UK Vapour Brands (UKVB) in the United Kingdom. Need to get in touch? See our contact us page

Why should I choose The Electronic Cigarette Company over other companies?

The Electronic Cigarette Company provides not just excellent quality e-cigarettes and e-liquid, but informed and friendly Customer Services with great value for money.

How long has The Electronic Cigarette Company been trading?

Since June 2008.

SOCIAL/BUSINESS OPPORTUNITIES

Which social media can I use to interact with The Electronic Cigarette Company?

We are on Facebook and Twitter and there will always be someone available to help. Facebook: https://www.facebook.com/tecccricket

Do you have any exclusive offers available on your social media?

We regularly issue discount codes or have promotion days exclusive to our different social media pages.

Do you send regular newsletters?

Weekly and a monthly newsletter are sent out giving details of the latest special offers, keeping our customers informed of new products and special events. Don’t forget to check as there are often exclusive discounts for newsletter subscribers only. Sign up here Our newsletter  

SAFETY/LEGISLATION/GENERAL

Will I quit smoking using this product?

We do not advertise our product as a ‘quit smoking’ device. This is an alternative nicotine delivery system and will not cure your addiction to nicotine.

Can I use an e-cig in places where smoking is banned?

Yes, but it is always advisable to check with the proprietor before you use it in their establishment.

Can I take my e-cig on a plane?

It is perfectly legal to take e-cigarettes on planes, but we would recommend that you check with the airline before you fly to prevent confiscation or confusion

Is the product FDA/MHRA approved?

Not yet. E-cigarettes are currently the subject of review by a number of international government and legislative bodies. There are also ongoing academic studies related to the product’s safety and smoking cessation efficacy. – Please see our call to action page

Is it safe to vape when pregnant?

There have been no clinical trials to date with pregnant women and e-cigarettes. We strongly recommend that you check with your Doctor before using whilst pregnant.

Is vaping healthier than smoking a real cigarette?

Vaping has not yet been proven to be healthier, however you will not be inhaling the carcinogens or toxic chemicals that are present in traditional cigarettes.

How much money can I save?

We have estimated users can save up to £2000 a year, but to find out for yourself, please see the following article more information.

How do I recycle my batteries/atomizers?

Batteries and atomizers can be recycled at any council run plant or battery deposit points. These deposit points can be found at many local supermarkets.

Is there any danger of passive vaping?

There is no evidence to support any dangers of passive vaping. The vapour produced has not been proven to be hazardous.

PRODUCT FAQS

What is an Electronic Cigarette?

The Electronic cigarette, also called an e-cigarette or e-cig was initially designed to look like a cigarette but with the ability to deliver nicotine without the need to burn tobacco. The technology allows people to enjoy recreational nicotine without inhaling smoke, or the 4000 chemicals that are found in tobacco cigarettes.

Electronic cigarettes have come a long way since they were first invented. But here is an explanation of how an electronic cigarette works and its important component parts.

How do they work?

The e-cigarette is made up of 3 parts, which supports the explanation below:
  • The battery: e-cigs use re-chargeable lithium batteries. Tucked inside the battery is a switch that is triggered when the user inhales or power is manually applied, dependent upon e-cig type. When triggered the battery sends a charge to the atomizer.
  • The atomizer of an e cigarette has a heating coil in it, and when the charge is received from the battery, it heats up the coil, which then vaporises the e-liquid in the cartridge or tank.
  • The Tank: It is the mouthpiece and storage unit for the eliquid which is then fed to the heating coil to produce vapour.

What are they for?

Electronic cigarettes are used for recreational nicotine delivery. Many users find that after trying an e-cig, they no longer enjoy the taste of tobacco cigarettes. Electronic cigarettes have not been tested as a ‘stop-smoking’ device, The Electronic Cigarette Company does not promote them as such.

Why are they so popular and should I buy one?

Making the switch from regular tobacco cigarettes to electronic cigarettes can feel a little daunting, but those who have made the switch rarely look back and here are a few reasons why:
 
Electronic cigarettes are allowed in areas where smoking regular cigarettes are banned. (Always check before vaping).
There is no tar, no carbon monoxide or the cocktail of chemicals present when smoking a regular cigarette.
Research is currently being undertaken and to date e-cigarettes are proving to be a cleaner way to obtain nicotine.
The sensation is very similar to smoking; users experience the same warmth and the same ‘hit’ at the back of the throat.

How much is it going to cost me?

Generally, making the switch means saving money. Some calculations make it a saving of over 50% of the cost of smoking. –click here to see our info graph.

ELECTRONIC CIGARETTE KITS

How do I know which kit is the best one for me?

This will depend upon how many cigarettes you smoke per day, whether or not you want a cigarette look-a-like, and of course the cost. Contact us on social media or call our friendly customer services for advice when choosing your first e-cig.

What contents are in a kit?

Depending on what kit you purchase they all come with an electronic cigarette, USB charger, 1 x 10ml bottle of e-liquid or prefilled cartridges and instructions manual. We recommend that vapers always have a spare battery, replacement atomizer  and e-liquid as provided in the starter kits.

Can I choose the e-liquid that comes in my kit?

All of our kits come with a 10ml bottle of TECC Titus ADV e-liquid in a choice of nicotine strengths and flavours to choose from. When buying a kit we would recommend purchasing an additional bottle of e-liquid, which can be from any of our ranges and in any flavour and strength.

How long will the fluid in the kits last before I need to buy more?

This will depend on how regularly you use your device and which kit you have purchased. All kits will come with a 10ml bottle of e-liquid and you can buy replacement 10, 20 and 30 mls in different flavours and strengths

Which colours are available?

We sell kits in a variety of different colours. Visit our electronic cigarette section where you can view our range of electronic cigarettes and the colours available.

What size are the e-cigs in the kits?

These can vary, depending on the device you have chosen for more specific details please contact our friendly customer services team on 01254 269380 or email infotheelectroniccigarette.co.uk>info@theelectroniccigarette.co.uk.

What is a sub-ohm atomizer?

A sub-ohm atomizer is anything that is below 1.0ohm resistance. With a sub-ohm atomizer you will generally achieve more vapour production and throat hit, so it is advisable to lower your nicotine strength when vaping below 1.0ohm. We have a full selection of kits available in our sub-ohm section.

E-LIQUIDS

Where is the e-liquid produced?

We offer a variety of e-liquid ranges manufactured by different suppliers. Our Titus ADV, Titus CC, Odyssey, Totally Wicked Red label e-liquid and Titanium and Platinum ice nicotine solutions are all UK produced and manufactured. Titan e-liquid is made in China to strict EU specifications. All of our e-liquid is manufactured using the strictest of quality control procedures and are all CHIP compliant. You can be sure that whichever range you choose from, you are buying some of the best e-liquid currently available. See our e-liquid information page.

What is a flavour concentrate?

A flavour concentrate is purely a flavour and is used when mixing your own fluid. They are not designed to be vaped on their own without dilution - be that a nicotine base or a non-nicotine base such as PG or VG. Concentrates can be used to increase the flavour strength of your e-liquid by simply adding a couple of drops of flavour concentrate to your bottle of e-liquid. We suggest you experiment with the amount of drops needed to suit your taste. We stock an expansive range of concentrates in a huge range of flavours. Please follow this link for tips on e-liquid information page

What is the best way to store my e-liquid?

E-liquid is generally very stable and should be stored with a childproof sealed cap on, in a cool place away from strong light. See our e-liquid information page page.

What is the difference between PG/VG

Propylene Glycol (PG), and/or Vegetable Glycerin (VG) are used to dilute the nicotine and flavour concentrates to make a stable ‘vaporisable’ solution. These additives are found in many everyday foodstuffs and are extremely safe. PG is the best solution for stable fluid atomisation and produces what vapers call a ‘throat hit’, where VG’s characteristics assist in the production of the visible vapour you exhale. See our e-liquid information page. 

Can you use any e-liquid in any e-cig?

All of our e-liquid can be used with any electronic cigarette. 

How do I mix e-liquids?

For information and advice on mixing, see our e-liquid mixing guide. Alternatively contact us on social media or call our customer services team.

How many flavours can I choose from?

We have a huge range of e-liquid flavours available, from tobacco and menthol to exotic fruit flavours. If you wish to mix your own e-liquid then there are even more flavours to choose from and some flavours work well in combination. The only limitation is your imagination! See our e-liquid information page.

Is there any danger of allergic reactions to the e-liquid?

Most of our e-liquid contains Propylene Glycol which is the ingredient that produces the vapour. Although found in many foodstuffs, this ingredient has been reported to cause a mild allergic reaction to some users such as mouth irritation. For more information we suggest you contact your GP. See our e-liquid facts page.

What is the shelf life of the liquid?

The accepted shelf life of e-liquid is 2 years from the date of manufacture. The presence of air and light can start to oxidise the e-liquid and the colour can darken with exposure, however this does not affect the flavour, strength or safety of our e-liquid. See our e-liquid information page.

Is e-liquid safe to use?

E-liquid contain nicotine, which in its raw form is classed as a poison. However, e-liquid that is prepared for use in electronic cigarettes is heavily diluted from this high production concentration and does not present the same danger as nicotine in its raw concentrated form. Nevertheless, e-liquid must be treated with due respect and please note the following considerations. 1. ALWAYS keep e-liquid out of the reach of children and pets. 2. ALWAYS keep e-liquid in a childproof container with the lid firmly on. 3. Should a child or pet swallow ANY amount of e-liquid seek medical advice immediately, taking the bottle with you, enabling the Dr or Vet to identify the e-liquid ingredients. 4. Should you get e-liquid on your skin, simply rinse it off with water as soon as possible. 5. Should you get e-liquid in your mouth, rinse your mouth out with water. 6. Should an adult swallow a quantity of e-liquid seek medical advice immediately, again taking the bottle of e-liquid with you. See our e-liquid information page.

ACCESSORIES  

What is Passthrough charging?

Passthrough charging allow your e-cig to be vaped whilst on charge. A USB cable has a standard USB plug for connecting to a PC, car charger or a USB mains adapter. The other end of the cable connects to the battery allowing for continuous charging

How do I know when my battery is fully charged/needs charging/needs replacing.

You know when the battery needs charging because you will start to notice less vapour and the battery, depending on the model, LED will started to flash when you press to operate. If you notice that your battery will not hold its charge for very long or won’t charge at all you will need to replace your battery.

How do I know I am buying the correct accessories for my e-cig model?

If you are unsure whether an accessory is correct for your e-cig, it is always advisable to check with Customer Services. You can contact The Electronic Cigarette Company via the Contact uslink on the home page.

Are The Electronic Cigarette Company parts compatible with products from other companies?

Components from other companies can vary considerably, as such we do not recommend nor guarantee our products used with non TECC devices.

TROUBLESHOOTING

Why is the LED on my e-cig battery flashing?

A flashing battery LED is an indication that your battery needs to be re-charged, or the atomizer is not connecting with your battery properly. Ensure your atomizer is screwed in tightly and give your battery a charge. If you are still struggling contact our customer service department for advice.

My e-cig battery is not lighting up.

This indicates the battery is in need of charging, if after charging you are still having problems contact our customer service team who will be happy to help.

There is very little or no vapour.

There are a few reasons that you would get little or no vapor from your e-cig. Your battery may need charging. Your atomizer might be flooded, remember a slow steady drawn for 3 – 5 seconds will prevent this from happening. The settings on your e-cig might need adjusting to suit the atomizer that is installed. Your atomizer might have reached the end of its natural life and needs replacing. If you are still having trouble, contact our customer service team who can give complete step by step advice.

I’m getting a horrible burnt taste.

If you atomizer is brand new and you are experiencing a burnt taste, this indicates you have not primed your atomizer properly. Before using your new atomizer for the first time you must put several drop of e-liquid directly onto the atomizer head, once your tank is filled and atomizer head installed leave this stood to one side for at least 10 minutes before you take your first draw. If you have had your atomizer in for a while and you are experiencing a burnt taste, this indicates the atomizer head has reached the end of its natural life and needs replacing.

My e-cigarette is leaking.

The two main causes of e-cigarettes leaking are on overfilled tank, so make sure there is a gap left for air when refilling and drawing on your e-cig too hard. You should have a slow, steady draw for roughly 3 – 5 seconds, short sharp draws or drawing too hard can cause your atomizer to flood and leak. Please see our

Why am I getting liquid in my mouth?

Most of the time this won’t actually be e-liquid, it will be condensation that can build up inside the mouthpiece of the tank. If it is e-liquid the chances are you are drawing to hard on your tank. Slow your draw down and this should stop happening. Have a look at our tank maintenance guide.

My battery is not charging.

Make sure your battery is kept clean of dust and there is no e-liquid on or near the charging port. Make sure you are using a suitable charger or USB port. Make sure no parts of your battery or charger are damaged. If you battery is still not charging it may have reached the end of its natural life and might need replacing. If in doubt please contact our Customer Services department on 01254 269380.

My battery is getting really hot.

Batteries should not become very hot, they will get warm to the touch when charging or being vaped a lot but should not be too hot to hold comfortably. When charging, keep the battery and charger away from any heat source (especially in a car on a hot day). E-cig batteries use the same type of battery technology as that in mobile phones and laptop computers, and care must be taken when handling. A battery should be discarded appropriately if it is damaged in any way. Batteries have protection technology built into them that should guard against over-charging and short circuit protection to prevent them from shorting out, but this may not afford protection against internal damage if the battery is crushed or dropped. Read our battery safety guide for more detailed information.. pdf_Battery Safety Guide

My atomizer is getting really hot

Frequent use of the e-cig can cause the atomizer to heat up considerably; this is normal.

SERVICE FAQS

ORDERING AND SHIPPING

Who can purchase from The Electronic Cigarette Company?

Anyone over the age of 18 can purchase from The Electronic Cigarette Company.

How can I order The Electronic Cigarette Company products?

You can order through our website, or over the telephone. Tel no :01254 269380
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How can I see my previous orders?

You will be able to view all of your previous orders by logging into your online Electronic Cigarette account.

What name will appear on my statement?

The name that will appear on your bank/credit/debit statement will be UK Vapour Brands Ltd.

Where is my order confirmation?

Your order confirmation will arrive through the email address used to register your TECC account with. You will also receive e-mail updates when your order is shipped stating your parcel tracking number, if you selected the tracked delivery option.

How much will it cost for delivery?

Delivery costs within the UK are as follows: Standard £1.99 Express £6.99 Delivery to European Countries: £9.99 Delivery to the rest of the world: £16.99. We offer free delivery on orders over £50.

How soon will my order arrive?

If you live in the UK and your order has been sent by standard post, you should expect delivery within 2-3 working days. However, please allow up to 10 working days for delivery. If you live in the UK and have placed your order by Special Delivery and your order was placed before 2pm, you should expect delivery by 1pm the following working day. If you live outside of the UK, orders normally take around 5-10 working days to be delivered, but please allow up to 25 working days.

Do you deliver overseas?

Yes, we deliver to all countries with the exception of Canada.

What happens if I have not received my parcel?

If you have not received your parcel within the specified timescale, you should contact the Client Service Team immediately so that we can look into this further for you. Email: info@theelectroniccigarette.co.uk Tel:01254 269380