FAQ's

The ElectronicCigarette is an electronic device, which imitates a regular cigarette.It is a new way for users of regular tobacco based cigarettes to regulate and control their nicotine intake while in public places.

The Electronic Cigarette works in the following way: the user inhales on the electronic cigarette, this causes an air flow sensor to signal to the inbuilt microprocessor in the battery to activate the atomizer. The atomizer converts the e liquid nicotine in the cartridge into a vapour using heat (atomization).The vapour is inhaled by the user. Simultaneously, a water based vapour is released from the glycol by the atomizer to resemble ‘smoke'. This ‘smoke' has no risk to its user or persons around them.

The base liquid in e cigarette cartridges is a mixture of liquid-nicotine, tobacco extract flavourings and Propylene glycol.

A rechargeable lithium battery powers the device.

All chargers come with a LED indicator which changes from red to green. The LED is usually red when you place a discharged battery into it,and will change to green when the battery is fully charged

For the majority of models, an initial charging time of 8 hours is recommended. After that, most models of electronic cigarettes take betweenone and two hours to charge on the mains charger.

Most e-cigarettes have two types of charger: A mains charger, and a USB charger for your pc.

Lithium batteries permanently lose capacity over time. This is why e-cig batteries have a relatively short life of 2-3 months. The electronic cigarettes are considered as consumables, hence the reason the separate parts need to be replaced.

If however you experience problems with your battery i.e. the LED does not light up when you inhale on the cigarette, this generally means the battery either needs a good charge or that the battery is faulty. Remember before going to bed disconnect the battery from the atomiser, batteries can drain over night as they are in standby mode when not being used.

If when you screw your battery into the charger the light does not change from green to red, and/or flash to indicate that the battery has connected to the charger, then it is probable that the battery is faulty. When you inhale on the e cigarette (with a fully charged battery) and there is no vapour, nor does the LED light up, this may indicate a faulty battery. however this may be caused by the atomizer, so please try a fresh atomiser before reporting the battery as faulty.

The Electronic Cigarette Company (UK) Ltd has had our nicotine cartridges tested by a UK Independent Accredited Laboratory to ensure that they do not contain any hazard substances apart from nicotine. Nicotine is addictive, and is classed as a poison, and as regular cigarette smokers,you will be aware of this. In the conclusion of the report the Laboratory have said that on balance the nicotine cartridges appear to be a much safer alternative to the traditional cigarette, as they do not contain any of the known harmful chemicals thatare in cigarettes.Please read the full electronic cigarette report

“Also known as propane-1,2-diol, it is an organic compound, usually a faint sweet, odourless, and colourless clear viscous(thick & sticky) liquid that is hygroscopic( absorbs water from the air) and miscible(capable of mixing with water) with water, acetone and chloroform."Wikepedia 09/08

Nicotine is not a proven carcinogenic, but it is addictive, and in the right quantity is a known poison.Nicotine is metabolised mainly in the liver, but also to a lesser degree in the lungs and brain. Nicotine is classed as addictive.

The Law introduced in the United Kingdom in the Health Act 2006, banned the use of tobacco based cigarettes in public places.The Act was introduced in response to where tobacco based cigarettes kills over 100,000 people each year in the UK, as lit tobacco produces tar,carcinogens, carbon monoxide and up to 400 other toxic substances. In Chapter 28 that incorporates the Smoking ban, the definition of smoking is stated as: smoking refers to smoking tobacco or anything which contains tobacco, or smoking any other substance, and smoking includes being in possession of lit tobacco or of anything lit which contains tobacco, or being in possession of any other lit substance in a form in which it could be smoked. The user of a electronic cigarette device is excluded from this Act as the device contains no tobacco; it is not ignited, and produces no smoke from burning substances. The electronic cigarette can be used in any location andwithin any premises that introduced a ban on tobacco based cigarettes with the introduction into Law of the Health Act 2006.