At The Electronic Cigarette Company (UK) Ltd we take great pride in communicating with all of our customers and provide many methods for you our customers to do so.

To contact us you have the following options:

E-mail:

info@theelectroniccigarette.co.uk

Telephone:

01254 690938 01254 690938

Postal mail:

The Electronic Cigarette Company (UK) Ltd
Office Suite 3
Brook Mill Complex
Branch Road
Lower Darwen
BB3 0PR
United Kingdom

Our office hours are 9am to 5pm Monday-Friday and 9am to 1pm Saturdays. We can accept visitors to our offices only with a prior appointment. Calls are charged at standard rates. We try to respond to all emails within 4 hours during office hours.

Returns Dept:

01254 377410 or email Gillian Tighe at infotheelectroniccigarette.co.uk

Complaints

We very rarely get complaints. In the unlikely event that you do wish to complain please contact us, using the details above. We will try to resolve your complaint immediately. We aim to resolve all complaints to our customers' satisfaction within five working days of the initial contact.

Send us your comments, suggestions or questions

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Page updated 24th Feb 2010, 14:29

The Electronic Cigarette Company (UK) Ltd

WARNING: The electronic cigarette will not cure a smoker's addiction to nicotine, the electronic cigarette serves the same purpose as a tobacco cigarette - it delivers its user nicotine. If you do suffer from the disease of Tobacco/Nicotine Dependence Syndrome and want to take steps to give up smoking or cut down the quantity of cigarettes you currently smoke, we recommend you visit your health care provider to discuss NRT (Nicotine Replacement Therapy) or a nicotine harm reduction programme.

Please Note: We are not a pharmaceutical company and we do not produce medical products.